Privacy Policy

YOGADIVAS WEBSITE PRIVACY POLICY

This Privacy Policy applies to all personal information collected by Yogadivas (we, us or our) via the website located at www.yogadivas.au (Website).
1. What information do we collect?
The kind of Personal Information that we collect from you will depend on how you use the website. The Personal Information which we collect and hold about you may include:
Name, address, age, date of birth, phone number, medical conditions that may affect their ability to perform yoga poses, allergy information, and any special needs. email address payment details login credentials
2. Types of information
The Privacy Act 1998 (Cth) (Privacy Act) defines types of information, including Personal Information and Sensitive Information.
Personal Information means information or an opinion about an identified individual or an individual who is reasonably identifiable:
(a) whether the information or opinion is true or not; and
(b) (ii) whether the information or opinion is recorded in a material form or not.
If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “Personal Information” and will not be subject to this privacy policy.
Sensitive Information is defined in the Privacy Act as including information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive Information will be used by us only:
(a) for the primary purpose for which it was obtained;
(b) for a secondary purpose that is directly related to the primary purpose; and (c) with your consent or where required or authorised by law.
3. How we collect your Personal Information
(a) We may collect Personal Information from you whenever you input such information into the Website, related app or provide it to Us in any other way.
(b) We may also collect cookies from your computer which enable us to tell when you use the Website and also to help customise your Website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.
(c) You can control cookie preferences through your browser settings, including options to accept, reject, or delete cookies. We categorise cookies as essential (required for basic functionality), analytical (tracking site usage), and marketing (personalised content), and will obtain your explicit consent before using non-essential cookies.
(d) We provide a detailed cookie preference center where you can review and modify your consent for each cookie category separately. For each type of cookie, we explain its specific purpose, duration, and data handling practices, allowing you to make informed decisions about your privacy preferences while using our services.
(e) We generally don’t collect Sensitive Information, but when we do, we will comply with the preceding paragraph.
(f) Where reasonable and practicable we collect your Personal Information from you only. However, sometimes we may be given information from a third party, in cases like this we will take steps to make you aware of the information that was provided by a third party.
4. Purpose of collection
(a) We collect Personal Information to provide you with the best service experience possible on the Website and keep in touch with you about developments in our business.
(b) We customarily only disclose Personal Information to our service providers who assist us in operating the Website. Your Personal Information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.
(c) By using our Website, you consent to the receipt of direct marketing material. We will only use your Personal Information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from use. We do not use sensitive Personal Information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature, such as an unsubscribe button link.
(d) You can manage your marketing preferences through your account settings or by contacting our Privacy Officer. We will process opt-out requests within 14 business days and maintain records of your preferences. Marketing communications will not exceed 500 messages per month, and each communication will clearly display preference management options. If you choose to opt-out, we will retain minimal Personal Information necessary to ensure compliance with your request.
(e) We may share Personal Information with specific categories of third parties, including payment processors, cloud service providers, analytics providers, and professional advisors. Any such sharing will be governed by appropriate data processing agreements, ensuring your information is protected according to Australian Privacy Principles. You can request a current list of our third-party providers and their privacy policies by contacting our Privacy Officer.
(f) You have the right to request detailed information about how your Personal Information is shared with third parties, object to specific sharing arrangements, and receive regular notifications of material changes to our sharing practices. We will respond to such requests within 14 business days and provide a comprehensive report detailing the categories of data shared, purposes of sharing, and the specific safeguards in place. Where commercially reasonable, we will honor requests to restrict sharing with specific third-party categories while maintaining essential service functionality.
5. Security, Access and correction
(a) We store your Personal Information in a way that reasonably protects it from unauthorised access, misuse, modification or disclosure. When we no longer require your Personal Information for the purpose for which we obtained in, we will take reasonable steps to destroy and anonymise or de-identify it. Most of the Personal Information that is stored in our client files and records will be kept for a maximum of 7 years years to fulfill our record keeping obligations.
(b) The Australian Privacy Principles:
(i) permit you to obtain access to the Personal Information we hold about you in certain circumstances (Australian Privacy Principle 12); and
(ii) allow you to correct inaccurate Personal Information subject to certain exceptions (Australian Privacy Principle 13).
(c) Where you would like to obtain such access, please contact us in writing on the contact details set out at the bottom of this privacy policy.
6. Complaint procedure
If you have a complaint concerning the manner in which we maintain the privacy of your Personal Information, please contact us as on the contact details set out at the bottom of this policy. All complaints will be considered by Melinda Wren and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.
7. Documentation and Response Timeline
We will acknowledge receipt of your complaint within 14 business days and provide you with a reference number. Our privacy team will investigate your complaint and maintain detailed records of all communications and findings. We aim to resolve all privacy complaints within 14 business days. If additional time is required, we will notify you in writing. All complaint documentation will be retained for 48 months following resolution. If the matter requires escalation, our Privacy Officer will personally review your case within 14 business days of the escalation request.
Upon investigation completion, you will receive a detailed written response outlining our findings, actions taken, and proposed resolution. If your complaint involves a data breach, we will notify you within 72 hours and implement immediate protective measures. You may request a review of the outcome within 14 days of receiving our response. All resolutions will include specific remedial actions, timelines for implementation, and measures to prevent recurrence of the issue.
8. Overseas transfer
Your Personal Information will not be disclosed to recipients outside Australia unless you expressly request us to do so. If you request us to transfer your Personal Information to an overseas recipient, the overseas recipient will not be required to comply with the Australian Privacy Principles and we will not be liable for any mishandling of your information in such circumstances.
If international transfer is required, we will: (a) ensure compliance with applicable international data protection laws including the EU General Data Protection Regulation (GDPR) and similar frameworks; (b) implement appropriate safeguards such as Standard Contractual Clauses or binding corporate rules; and (c) obtain your explicit consent before any transfer. You have the right to withdraw consent at any time. We will maintain detailed records of all international transfers and ensure overseas recipients maintain equivalent data protection standards.
9. How to contact us about privacy
If you have any queries, or if you seek access to your Personal Information, or if you have a complaint about our privacy practices, you can contact us through: Melinda@yogadivas.au.