Return and Refund Policy

You can return or exchange a product that you have purchased in-class or online for any reason within 30 days. Products must be unworn, unwashed, unused, in original condition and where applicable must include original packaging (e.g. box), with all tags or labels still attached.

This 30-day return period does not apply to tailor-made customer orders, socks, water bottles, and health products or gift cards.

We require proof of purchase for any return or exchange.

If the product is faulty or damaged, doesn’t meet its description, or if you have been sent the wrong thing, we will happily exchange, refund or repair the product with proof of purchase in accordance with the Australian Consumer Law. You can visit us in-class or contact our Customer Care Team via our Contact Us Drop us a line page to discuss your options. Please provide your proof of purchase.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

We may need to assess your product to determine an appropriate remedy. 

You may be refused a refund, repair or replacement in certain circumstances, including where you have substantially modified or misused the product.

You can return or exchange in-class including for online purchases (except for Online Only products). Postal returns are available for online purchases but not exchanges. A shipping fee may apply to returns including postal returns and the return of bulky items. 

Contact us before returning any bulky products.

Refunds will be processed via the original payment method, except where you have used a gift card, in which case we will provide you with a replacement gift card of equivalent value.

Delivery charges and shipping fees for change of mind refunds are non-refundable.

You can visit our Drop us a line Contact Us page.

This policy was updated on 19th December 2024 and applies to any purchase made after 19th January 2025.